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Refund Policy

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Refund Policy

    Fixorix is Kerala’s trusted platform for home services including plumbing, electrical, cleaning, AC repair, and maintenance services.

    <h2>Fixorix Refund Policy</h2>

    <p>At Fixorix, we are committed to delivering reliable and professional home services across Kerala. This Refund Policy explains the terms and conditions for cancellations, refunds, and payment disputes when using the Fixorix platform.</p>

    <h3>1. Service Refund Eligibility</h3>
    <p>You may be eligible for a refund under the following conditions:</p>
    <ul>
    <li>Service provider did not arrive at the scheduled time</li>
    <li>Service was not completed after payment</li>
    <li>Incorrect or duplicate payment was made</li>
    <li>Service delivered was significantly different from what was booked</li>
    </ul>

    <h3>2. Non-Refundable Situations</h3>
    <p>Refunds will not be applicable in the following cases:</p>
    <ul>
    <li>Service has been successfully completed</li>
    <li>Customer is unavailable at the scheduled time</li>
    <li>Last-minute cancellation after technician assignment</li>
    <li>Minor dissatisfaction that does not affect service completion</li>
    </ul>

    <h3>3. Cancellation Policy</h3>
    <ul>
    <li>Free cancellation before service provider is assigned</li>
    <li>Partial charges may apply after technician assignment</li>
    <li>No refund once service has started</li>
    </ul>

    <h3>4. Refund Process</h3>
    <p>To request a refund:</p>
    <ul>
    <li>Submit a request within 24 hours of the service</li>
    <li>Our team will review the case within 48 hours</li>
    <li>Approved refunds will be processed within 5–7 business days</li>
    <li>Refunds will be credited to the original payment method</li>
    </ul>

    <h3>5. Payment Disputes</h3>
    <p>If you experience any payment issues, please contact our support team immediately. We will investigate and resolve disputes as quickly as possible.</p>

    <h3>6. Contact Support</h3>
    <p>For refund requests or support:</p>
    <ul>
    <li>Phone: +91 9778076007</li>
    <li>WhatsApp: +91 9745608070</li>
    <li>Email: support@fixorix.in</li>
    </ul>

    <h3>7. Policy Updates</h3>
    <p>Fixorix reserves the right to update this Refund Policy at any time. Changes will be reflected on this page.</p>

    <p>By using Fixorix services, you agree to this Refund Policy.</p>